Blank screen on three app when I logging in

[MOHSEN194]

When I login on the app and click on go to my account, blank screen comes up. I can’t see my account at all. Could you please help me with this issue. Many thanks 

[Jfisher46]

I’ve already complained about this issue vier live chat & apparently they are looking into it. But i’m not so sure because tbey told me 7 days to fix the issue & nothing seems to be done. As been over a week already. I think that this problem has been going on alot longer prob june time, i first had troubles on & off through out august & thought something must be up. There must be more going on than what three are letting on. This is really bad for a network not knowing whats going on.

[KateS]

Hello both,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Davem1]

I have exactly the same issue, hit go to account and get blank screen, also when I try to top up and all I get is spinning balls and no top up screen. 3 message me telling me I have no credit (I paid 30 quid for a sim on Sunday) yet I can make calls? Tried on iPhone 6S, iPhone 8 and iPhone 13. I've a feeling I've been ripped off here.

[PeteG]

Are you able to try logging in on a PC or Desktop device that uses Chrome to see if that works? Can you also try Chrome on your iPhone if you haven't already? 

Pete.