Charged VAT for a returned device

[ShivangiK]

Last month I took out a new mobile contract but then decided I didn’t want it so returned it within the 14 day cooling off period. But this month I noticed that I still get charged the VAT for the phone even though I returned the device. VAT charge is about £200

I spoke to someone from the complaints team today and they said that I will still get the charge for the VAT even though I returned it and they can’t remove it. 

Has anyone experienced the same thing? Because this has never happened to me before

[sc1999]

I assume you have an invoice, so ask for a credit note and see how they account for the vat. You can always talk to customs and excise as this sounds dodgy. Also, I would expect there to be a lot of chatter on the www as you can't be the only one.