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Confused over new sims

Roxanne
Fledgling

I got an upgrade and it came with two sims one pay as you go and a new pay monthly one both different numbers is the pay monthly one connected to my contract 

2 REPLIES 2
sc1999
Local celebrity

Hi, call customer services on 333 or 0333 338 1001, they should be able to help.

PeteG
Community Support Team
Community Support Team

Hi, Roxanne. 

Welcome to the Three Community. 

The team will often send out a Pay as You Go SIM along with upgrades in case you plan to keep your old phone. You can pop the SIM into it and give it to a family member, or just use it as a backup when needed. 

The new Pay Monthly SIM should be a replacement for your existing SIM. It should activate on it's own once inserted into your phone. Your number should also remain the same as it was before the upgrade. 

Pete.



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