Galaxy watch 6 pairing plan

[Turpin]

• I am having problems with my galaxy watch 6 pairing plan I deleted the plan by mistake in the wearable app I told three about the mistake so they cancelled the pairing plan so I could start a new plan in the app which did not work I keep getting this message  in the wearable app 

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress

I have reset  my watch reinstalled the wearable app and I still get that message nothing I have tried works cany anone help me please because I have contacted three dozens of times on  live message and none of the advisers  could solve my problem

[Jhayes7489]

I've never had the smartwatch add on to be removes this is the 1st time trying to add it and getting that message and also everything I'm in touch with three about this issue there's nothing on my account in ref to an add on just keep going in circles with it 

[JonathanB]

Hi @Jhayes7489,

It might be a case where the request to pair has went through twice in error. I can only make general assumptions here without access to your account. I'll send a PM to get you in touch with some colleagues that can take a closer look.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Turpin · Accepted solution]

No not yet when will I get my bill my watch was delivered 22/8/23

[Jhayes7489]

I'm having the same issue and keep being told by three that there is no active subscription on my account