Galaxy watch 6 pairing plan

[Turpin]

• I am having problems with my galaxy watch 6 pairing plan I deleted the plan by mistake in the wearable app I told three about the mistake so they cancelled the pairing plan so I could start a new plan in the app which did not work I keep getting this message  in the wearable app 

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress

I have reset  my watch reinstalled the wearable app and I still get that message nothing I have tried works cany anone help me please because I have contacted three dozens of times on  live message and none of the advisers  could solve my problem

[JonathanB]

Hi @Turpin @Jhayes7489,

I'm sorry to hear that there's been an issue with re-pairing. If you've both had the pairing plan removed by customer services then that may mean you'd need to wait for a new bill cycle to start. Have you had a notification of your new bill being ready since the pairing plan was removed?

Thanks,
Jonathan

[Benj179]

Hi @JonathanB .  Could you please help me, I notice you have successfully helped others in this area and I’m having the same issues as mentioned in this thread with pairing my smart watch. The initial pairing failed and now I have a smart watch plan attached to my account which is not active but it is stopping subsequent pairings.  Customer services are useless and have no idea what I am going on about. Is there someone you could kindly put me in touch with to help me get it sorted? Thanks, Ben

[JonathanB]

Hi @Benj179,

I'm sorry to hear you've been having all this trouble setting up your watch pairing. Just to understand the issue better, are you also using a Galaxy Watch and seeing an error like this:

"Please note that you can’t progress to new subscription as you already have an existing one which is still in progress"

Was this a watch supplied by Three when you've upgraded, or are you trying to pair this to an existing plan you have with us?

Let me know and I'll check the best next steps to get this moving forwards for you?

Thanks,
Jonathan

[Turpin]

Apparently waiting for a new bill cycle does not work according to one of the community members I have an Idea do what three told us to do and clear the cache and reset your servers the problem is definitely with three I am not optimistic about ever getting this pairing plan problem solved.

[Magoo90]

Did you get it working? I've still not heard back from 3. They are useless. 

[Turpin]

I got it working myself today by changing my phone number now I have it all set up and running atlast 

[Turpin]

Well I've had my bill and guess what lol I still can't set up a pairing plan I still get that effing message you cannot set up a new plan as you have one in progress 

[Turpin]

Nope still waiting I was told I have to wait for the bill for my old plan to be deleted from my account not much faith in that

[Magoo90]

I read all the forums before I even attempted the pairing. I feared it wasn't going to work and it didn't. I then decided I would try and get it sorted and it's honestly been a nightmare. There is only one person who I've seen has got it sorted on here and it was after more hours and time than I've got. It wasn't clear what happened in the end but @JonathanB put him onto someone at socials called Samantha I think and she was able to finally get it sorted. Good luck. Let me know if you get it sorted.