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on 08-25-2023 09:55 PM
Please note that you can’t progress to new subscription as you already have an existing one which is still in progress
I have reset my watch reinstalled the wearable app and I still get that message nothing I have tried works cany anone help me please because I have contacted three dozens of times on live message and none of the advisers could solve my problem
Solved! Go to Solution.
on 08-28-2023 12:39 PM
No not yet when will I get my bill my watch was delivered 22/8/23
on 08-28-2023 03:53 PM
I've never had the smartwatch add on to be removes this is the 1st time trying to add it and getting that message and also everything I'm in touch with three about this issue there's nothing on my account in ref to an add on just keep going in circles with it
on 08-29-2023 12:45 PM
Hi @Jhayes7489,
It might be a case where the request to pair has went through twice in error. I can only make general assumptions here without access to your account. I'll send a PM to get you in touch with some colleagues that can take a closer look.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Jonathan
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on 08-28-2023 12:39 PM
No not yet when will I get my bill my watch was delivered 22/8/23
on 08-27-2023 09:49 AM
I'm having the same issue and keep being told by three that there is no active subscription on my account