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Had a problem with data, I eventually found somebody to speak to, from INDIA. He tried all he could

Dov818
Fledgling


I had a problem with data on Friday. I had already entered and paid £15. I was told I was out of money I’d only put in the money a few hours earlier. Again I put in Money and again the same problem on Friday I spoke to somebody who was from INDIA. He told me and promised to sort the matter out I said to him what happens if we drop the call I will call you straight back, we lost the call And the gentleman never called me back, I put in £5 more because Phone was saying it was empty again, and immediately it reported I no money left. I spoke to somebody on Tuesday two hours ago a girl called Jemima. She took me through everything and could not solve the problem. I said what happens if we drop the call she said no problem I will call you back. She then asked me to turn off the phone and turn it on again and I think you’ve guessed by now, I never heard from her so far. Three have had £40 and I have had no service at all. Maybe Three will pick this up and advise what I should do because nobody seems interested friendly speaking. I think my money has been stolen

13 REPLIES 13
Avondale
Rising star

@Anonymous 

If that's the case, PAYG seemingly do have access to PAYG then ! 

Anonymous
Not applicable

Do you mean PAYG have access to 333 ? In which case the answer is no! I had my current number as a PAYG number with Three some months ago and the only way of contacting c/s is via live chat. Nightmare!!! 🙀

Avondale
Rising star

@Anonymous 

Yes, my apologies, I meant to say :-

"If that's the case, PAYG seemingly do have access to 333 then !". 

However, I would stress "seemingly" as I have not tested it.  

Anonymous
Not applicable

In a word no !