Ive orded the iphone 16 how do i know if its gone through

[Jordan6362]

ive recently purchased an iPhone 16 pro, how do i know if its gone through I've head nothing 

[Joffa81]

Did you get all the associated emails confirming your new contract, e sign document and a confirmation that your order has been confirmed and gone through ??

if not then start checking your spam/junk folder as sometimes the emails end up in there and you only get 72 hours to digitally sign and confirm the e sign document.

of you haven’t received them emails by tomorrow lunchtime then you need to chase it up tomorrow afternoon. 

[KateS]

Hey @Jordan6362,

Some really good advice here from @Joffa81. I'd also recommend checking out your account online or on the app. You should be able to view your order history and it should show the status as submitted.

If you've not received a confirmation email or the e-sign documents then I'd recommend reaching out to our Customer Service teams and they'll be able to check this out.

Thanks,

Kate