Woke up this morning 20/11/2024 with a "refund" email from three. Fingers crossed it makes it to my bank this time.
Anyone in a similar position, I'd recommend avoiding threes support team.
Email the trade in team directly.
I also submitted a complaint to three via their website. Not sure if this had any impact on the response.
A rough timeline for people in the same position, I received the adjusted trade in quote email on 2/11/2024 payment was supposed to be made on 5/11/2024 and refund issued 20/11/2024. Will update when/if it reaches my bank account.
