Pac code technical issues

[Laurabrooker91]

Hi there

I have been trying for a few weeks to try and port my number from 02 to three via a pac code three pac codes I have had from o2 now and each time three saying there is technical issues I get a text message tho saying three are working on transferring the number but when I ring them I get told no such request was ever submitted. I'm at a loss can anyone help please?

[JonathanB]

Hi @Laurabrooker91,

Sorry to hear you've been having trouble with arranging your port in. Did you request this with the switching form, or by getting in touch with customer service? When you got in touch more recently did the team manage to reinstate the request, or have they been able to provide any advice on next steps?

Thanks,
Jonathan