Hi @Gary,
We've seen you posting in a few places about this, and it sounds like you may not have found the private message feature, as you've said you haven't been contacted by us.
If you click on your avatar image in the top right of any community page, then "Messages" you should find the message with advice on how to get this escalated.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
