Devices – Get support for device related queries

Upgrade

Well cheesd off wanted an early upgrade (2 months) was on the phone to an adviser for about an hour told her the phone I wanted etc etc then on the end after saying I will be receiving it on Monday she wanted to no what I did for a living how much I...

THREE TRADE IN SCAMS - DO NOT TRADE IN YOUR PHONE

Upgraded early through Three. Gave me a trade in option, £249 offered for my trade in. I have sent off as instructed, received (eventually) a confirmation from Ingram Services Ltd that they have my device and payment has been sent on 22/10/24. It ma...

iPhone order

On the 14 of September I made an instore order for an iPhone 16 pro max desert titanium I was given a delivery date of 3 October but as of today the 30 of October it is still not delivered and when I check online it says submitted. There is no update...

Broadband contract ending the end of the Nov, how the bill will be calculated

My minimum term ends on Nov 27, and I'm not planning renew it (already inform support).Direct debit taken out the bill on 21st each month. My question is:I just paid the bill on Oct 21 for the period of Sep 2 - Oct 1, and my Three dashboard shows th...

Data

Hi my Girlfriend wants to buy more data but she couldn't. Her number is 07*********

number transfer

hi i got a new sim contract with three i was with ee so different number and i asked for a number transfer. i got the sim in post on the 25th so Friday and i set it to change today on the 28th Monday and it still hasn’t changed to my old number

Unfair £105 charges

I sent a device back over 2 months ago, a 5g router as I needed for 2 months until I had Sky installed. Then just over a week ago to my horror three decide to email and text me that I owe then £105 as they haven't recieved the device,2 months later!!...

About my trade

How am I going to get my refund for the trade in I did this Ingram micro said my payment will be done on 18/10/24 and up till now it’s not in . They don’t answer calls or reply emails. Am I being fraud or what?

Best solution New watch: E53305-You already have a paired device

Hi So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it fin...

Sim only handset upgrade

I'm on a 24m sim only contract but wish to update my handset (Galaxy s10) according to 3 live chat, I can't buy a phone outright and keep my current plan. Is that true? Seems strange