Problem with add on not working.

[Mike2]

Hi. My husband topped up his phone by £20 and purchased an add on on Sunday 18th June. Phone No. 07*********. UK.

Today he can't phone out or access the internet because he has been told he has no data.

Would appreciate some help to rectify this.

[Paula1]

I've got the same problem! I bought a 10Gb add on because the data has run out on my data pack but now I can't use the internet as its not working 😭