Devices – Get support for device related queries

Stolen phone- three are of no help

I’ve had my android phone stolen Sunday night. I was unable to log onto gmail to erase the data as it was asking for a 2 step verification process which involved sending a text or code to the stolen phone. I then rang three, who were closed but I...

Blacklisting taking too long

I had my phone stolen in Italy 10 days ago and I am currently trying to get a replacement phone from my insurance company. I've been trying to get my phone blacklisted to support my insurance claim, and I have been waiting over a week for this to be ...

ZTE MC801a - Buying From Three

I have been told I can buy the ZTE MC801a that came with my Three contract but I'm not sure whether they are locked to Three as a network.I travel for work so want to take it to Europe with me in my motorhome and use a local sim.I put a Vodafone UK s...

No Pixel Watch LTE support!

Hi guys Just got a new Pixel phone with Three and am a burgeoning runner with a pixel watch for tracking my runs on Strava. Love Three so far But... I am lost for words that a modern, customer led network like Three doesn't support Pixel watch conn...

Lost my iPhone 14

I bought a phone (iPhone 14) in September. Didn’t get to insure the phone, the phone was stolen by a pickpocket on a train trip in London. This is so sad. I am now having to pay £55 pounds every month for a lost phone. Lesson learnt- next time insure...

Gary

Can anyone tell how to connect a Apple Watch please as I’m still haven’t been able to

Issues with transferring number

I have recently moved over from Vodafone to Three. I got my pac code and its all transfered over however, I've sent a message from my new phone and the responses from who I've messaged are going to my old phone even though it shows no network and my ...

Pixel watch lte

Hi I have a Pixel Watch lte and a Pixel 7 Pro. Could you advise me how to pair my SIM to my watch, or when this service will be available? I am really looking forward to going out and leaving my phone at home.

SIM activation issue not sorted for almost a month

I contacted 3 to get a replacement SIM for my monthly contract phone on the 11Feb, it arrived on the following Weds and despite numerous live help chats didn’t get told until the Sunday that the sim wasn’t working and there was a glitch. Told to go t...

Confused over new sims

I got an upgrade and it came with two sims one pay as you go and a new pay monthly one both different numbers is the pay monthly one connected to my contract