Seven day ATW add on not working for data

[GraemeW]

Yesterday I purchased a seven day ATW pass which has not connected to any data services in USA despite being in a T-Mobile 5G area.  On with Three Live Chat today who then abruptly ended the chat without completing the conversation - very poor.  Transaction shows on my account but with a zero cost of the one-off cost.  

Very poor service and would like this resolved, all data settings correct, tried in a new phone and same issue.

Anyone got any ideas?  Thanks

[MZone]

Does the pass show in your allowances? Is your spend cap set to £0 maybe that’s why the pass hasn’t gone on?

[GraemeW]

Hi MZone,

I had thought about that but the info says that the spend cap will have no impact on add-ons so shouldn’t be a factor, I don’t think.  I am so sick of Three right now that first chance I get I have to move away from them!

Thank you though