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Conversations

Router issues

Hi, i have recently received the ZyXEL NR5103Ev2 5G Router and have had nothing but grief trying to connect to it. Some devices, like my iPhone XR have connected easily and received good speeds, but others like my TV’s and PC have taken days to conne...

eSim & SMS Messages

I have recently moved my number from physical to eSim, all with Three.Since the move to eSim, I have not been able to send SMS messages to people Is there something I've overlooked? A setting maybe? 

exchanged phone

Hello, i need some help here. Upgraded my device iphone 15pro last friday, and found dust under camera lense, contacted 3network web chat, for exchange device. i have been told it will be delivered with 7-8working days. My main question is: why T&C s...

orca by Fledgling
  • 1092 Views
  • 1 replies
  • 0 likes

5G Hub prevents notifications coming through on my phone

I signed up to Three home broadband on 18/01/2024, my 5G hub would have arrived a few days after this.On 06/02/2024, I messaged a friend and said my Google Pixel phone was sending me notifications through with a long delay. It would have been doing t...

jap72 by Fledgling
  • 1195 Views
  • 1 replies
  • 0 likes

Returns labels for Mobile phone

On 1 March I contacted 3 to cancel my contract and new phone before it arrived.  I was promised a DPD returns label by email.  Since then I have phoned 4 times looking for this, afterall its only an email, with more promises.  I am aware that the coo...

Liz by Fledgling
  • 1251 Views
  • 1 replies
  • 0 likes

E53305 - Galaxy Watch 6

It's been 4 weeks since I took this contact out after recently purchasing a new S24 Ultra. I have wasted about 15 hours on the phone to support team and eventually a technician who could understand what I was taking about.But still no resolution, sam...

ajones27 by Fledgling
  • 1145 Views
  • 1 replies
  • 0 likes

Selling phone while under contract

I have took out a contract with three within the last few months but decided I am not too keen on the device I got, are you allowed to sell the phone while still under the contract? Of course I will still be paying the contract but just wondering if ...