Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[Foggy_07]

For anyone still having an issue with the Samsung Watch 6 trying to connect to the mobile plan and receiving the "There's a problem. One of the fields is missing." error try this.

On the watch go to Settings> Connections> Mobile Networks and select "Always On". Then go back to the Wearable App> Watch Settings> Mobile Plans and log in again. This should get you passed the error message and allow you to select your plan.

This worked for me

[Nds9488]

So I have got a Apple Watch series 9 and got delivered today I’m having all these issues now I find out that it’s been well know and they happily just sign you up without telling you, so basically I have a watch now that I can’t even use cellular and paying a 24 month contract for pairing and I can’t pair 

[JonathanB]

Hi @Nds9488,

Which error are you getting? The one of the fields is missing one? There's a couple of different scenarios, but in the first instance try the following.

Check that you can log in to My3 successfully with a browser or the Three App.
If you have any special characters in the password remove these, use a combination of upper, lower case, and numbers to keep this secure.
Make sure that Safari is your default browser
Clear your Safari data in Settings > Safari > Clear History & Website Data.

Some users have advised that filling in the password field then the username seems to help with this error too.

Let me know if that gets this working for you.

Thanks,
Jonathan

[Hex]

Did you ever get a response to this? I’ve got exactly the same issue and been told that I have to take it into a three store to do the setup? I’ve also read somewhere that I need to add a bolt on for £7 pcm to connect the smart watch but that they can’t do this over the phone?!

[Hex]

So I’ve managed to get this to work for me today. What did it for me was:

* turn off wifi, connect only via mobile

* in Safari, clear cookies / settings

* in Safari, turn off hide IP (settings > Safari > Hide IP Address > turn off)

* in Safari, disable Tracking and fingerprint protection (settings > Safari > Advanced > Tracking & Finger print protection > Off).

After doing this, I followed the pairing steps but filled in the password field first before the email field and Presto! Don’t forget to re-enable the Hide IP and Fingerprint / Tracking Protection!!

😄

[katkat]

Wow thank you! I tried this and it worked the first time ♥️

[stehallam]

Been doing my head in for a while now with three not being much help. I tried all the things suggested in this thread but none worked. I did actually find a way to make it work though by simply disabling the WiFi from my watch before going into the watch app on my phone to setup

[PlayUnicorn]

Tried all of the above and not working; I wonder if the only solution is to actually keep bringing up the setup form until it finally LOADS properly or something 😞 trying on 2 watches ATM, for each of my children

[jupiter8645]

Unbelievable how incredibly half-baked this entire experience appears to be. I bought a Watch4 when 4G plans were "coming soon", only to later be told support was for Watch5+ only, so I bought a Watch6; then I spent months back and forth with customer support, only to find out from other customers on this forum that the pairing flow only works on Samsung phones; then I'm told to switch to a Three Your Way plan, because my original contract doesn't support Smartwatch Pairing; and now I'm stuck on a broken login form. Utterly infuriating at every step.

[Wozda1]

I have the same problem I just get the oops there’s a problem