Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[TitchyBootz]

So I just had the same problem. And I managed to fix it! If you go in your Apple Watch itself and go on settings, it told me to update settings and log into Apple ID as many setting were not available if I don’t do it. So I clicked update settings and logged in (this is all on the watch device itself) then I tried again and it worked perfectly first time when I went to set up three. Hope this helps everyone 

[mesodan]

JonathanB - this fixed my problem but I am extremely disappointed it's taken a community moderator on a forum to resolve this issue and not the several live chat support staff, a member of the complaints team and someone in the technical support team. In fact they are still looking into this whilst I have just resolved this matter myself with the support of your message. To note they did mention special characters but only specific to the start and end of the password rather than anywhere! How I wish I could reclaim my time back! Thank you

[Mathew]

I'm still getting this with mine tried all of the above spent hours on chat and phone taken to a store updated,reset everything and still no joy tied into a contract and can't swith now for 13 months and have a device I can only partially use is there anything else I can try?

[relu1337]

Getting the same problem here, I mean the login even throws a "label error"
What is this amateur hour?!

[JonathanB]

Hi @alfibious1,

I'm sorry to hear you're running into these issues with pairing your Apple Watch. I'll do my best to help.

Are you able to sign into your My3 account on our App or on a browser?
If so, can you try changing your password before you next attempt to pair? We've found some instances where special characters that are accepted for My3 in general don't seem to work with the pairing service, for example \ / & ^ so it's worth trying to change up what special characters you include in the password, in case one of these causes the issue.
Finally try clearing your Safari data as you may have temporary Internet data that is causing the error: Settings, Safari, Clear History & Website Data.

If this is still failing to pair, please let me know and I'll get you in touch with some colleagues that can investigate further.

Thanks,
JonathanB

[youngalan200]

Can you send me the message to resolve this issue please

Alan

[youngalan200]

Resolved thank you

[SeanGav]

I fixed this issue with one of the following or combo of all. 1 I logged into my three and discovered that I had an incomplete order in my basket - deleted this. 2. Logged out of my 3 online. 3 turned off block popups on safari and 4 turned off autocomplete on safari settings. Worked straight away. Which one done it I don’t know but one of them worked!

[Tisanthan]

I'm experiencing the same issue. Despite updating and modifying my password to include only letters and numbers, the problem persists. I always use Safari as my default browser and have cleared the browser data and cache before try to login, but when I try again, the issue remains. If I enter wrong email or password its display same error message 

[Tisanthan]