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on 05-07-2023 10:40 AM
Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing.
‘THERE IS A PROBLEM’
’one of the fields is missing’
There no other fields to fill in
on 12-30-2023 03:26 PM
Can you send me the message to resolve this issue please
Alan
on 12-30-2023 03:30 PM
Resolved thank you
on 06-30-2023 10:31 PM
JonathanB - this fixed my problem but I am extremely disappointed it's taken a community moderator on a forum to resolve this issue and not the several live chat support staff, a member of the complaints team and someone in the technical support team. In fact they are still looking into this whilst I have just resolved this matter myself with the support of your message. To note they did mention special characters but only specific to the start and end of the password rather than anywhere! How I wish I could reclaim my time back! Thank you
on 08-08-2023 12:11 PM
I'm still getting this with mine tried all of the above spent hours on chat and phone taken to a store updated,reset everything and still no joy tied into a contract and can't swith now for 13 months and have a device I can only partially use is there anything else I can try?
on 08-09-2023 04:35 PM
Getting the same problem here, I mean the login even throws a "label error"
What is this amateur hour?!
on 09-05-2023 07:52 PM
So I just had the same problem. And I managed to fix it! If you go in your Apple Watch itself and go on settings, it told me to update settings and log into Apple ID as many setting were not available if I don’t do it. So I clicked update settings and logged in (this is all on the watch device itself) then I tried again and it worked perfectly first time when I went to set up three. Hope this helps everyone
on 09-12-2023 10:11 PM
Quite frustratingly, I had the same problem. Spent hours on Live Chat with support and got told all manner of things:
Glad I googled to see if other people have had the same problem. My password did indeed contain special characters (as good strong passwords should). Changed it to one without… tried again and worked straight away.
Thanks to Jonathan for the solution. Disappointed that Three weren’t able to provide this information from Support.
on 10-08-2023 07:02 PM
I have connected to it.
1st changed password inc no special characters just letters and number (caps are fine)
2. only do it over gps not on WiFi
3. clear website data
That’s how it worked for me
10-16-2023 04:05 PM - edited 10-16-2023 04:09 PM
Same issues tried everything someone please help @JonathanB
on 10-31-2023 05:30 PM
Hi @Elliethree,
Sorry for the delay getting back to you here. Are you having the same error about a missing field?
Thanks,
Jonathan
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