Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[JonathanB]

Hi @Tisanthan,

Are you still encountering the same error? Some users have advised that when they've filled in the password then the email that seems to be more reliable. This also may be happening due to copy-pasting or autofilled info not being recognised, so you may need to try manually filling the info if relevant.

Thanks,
Jonathan

[Segin]

Thank you! 

I had tried:

Disabling AdBlocks, Popupblocks, resetting history and cache, fully updating watching, turning off WiFi, calling three (no help there! Told me to go to their store), changing my password to remove any special characters and then finally - enter the password first, then the username. Boom worked! Finally!

[Elliottplayer]

Hi, I thought I’d message you directly as it seems you are very knowledgeable. 

I have had the exact issue with my Apple Watch. 
I have tried changing password to include no special characters just letters and numbers

ive cleared safari history

im only trying on 3/4/5g as some have said WiFi will not work.

unfortunately I am still not able to connect the watch to the Three network.

do you have any other suggestions? At this point any other pointers would be greatly appreciated.

Thanks 

[JonathanB]

Hi @Elliottplayer,

Are you also having the "one of the fields is missing" error? There's a few different scenarios, but if you can let me know which error I'll try and help you get this sorted.

Thanks,
Jonathan

[matw50]

I'm hitting the same issue with my Apple Watch 8 setting up the mobile service. 

have changed password and also cleared safari history.  

error is 'There is a problem'. 'One of the fields is missing' 

[matw50]

JonathanB - I fixed it myself.  

Here is what I did in case it helps others.  Chrome was my default browser.  I changed the default browser back to Safari and I got it working. 

[JonathanB]

Thanks for this @matw50 most iOS users use Safari by default so really good to know this.,

[Elliottplayer]

Hi, yes I get the message saying ‘THERES A PROBLEM, one of the fields is missing’

any help I’d be grateful for 

[JonathanB]

Thanks for confirming @Elliottplayer,

Everything you've tried so far usually helps,

@matw50 above also advised changing default browser to Safari if it's not already.

Some other users are reporting that with that error to try filling in password field first then the email one. Let me know if you have any joy at that stage. If not I can refer you to a team for further investigation.

Thanks,
JonathanB

[PlayUnicorn]

I am having the same problem with 2 different apple watches for each of my kids