Hi @Loulou1, thanks for joining us here at Three Community.
Can you please tell us a little more about what's happening? That way, our community members can share their knowledge and advice to try and help.
- When did you get your phone, and was that directly from Three? If it's still in warranty, the manufacturer can often help get it repaired or replaced.
- What exactly isn't working / going wrong? Have a look at our device support pages for troubleshooting steps on specific issues.
If you're set on getting a new phone, then you can have a look at your upgrade options via My3 or by chatting to our upgrades team.
Let us know if you still need a hand, we're here to help.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
