Three/ingram trade in scam/thiefs

[Chaz]

So I'm another person who fell into the trap of upgrad now and get £120 extra for your trade in/recycle on your old phone. Ingram fob it off as a three issue, three cannot give any reason as to why I haven't received my £418. Three chat is useless, advisors have no clue as to what to do, three phone line is like fort knox with no option to speak to a human. Can see 100's have fallen into the same trap as myself. Has anyone actually got there money??  

Ive asked for the customer service managers email - completely ignored by the agent. 

I've now complained to Financial Ombudsman Service about three and Ingram. 

Next step will most likely be legal advice and possible small claims court. 

Do we all need to get together and pursue this issue to get our money? 

[Upsetcustomer]

I have the same issue.

Ingram did not send me a collection self return envelope for my tradein. Then they keep sending me emails that so many days are left  etc to return the old phone set.

when i reply to them asking directions where to send., nothing comes back. When i called them numerous times to be put on hold for 60mims and more. 
then i called 3 complaints today, the first advisor hung up the phone on me! The sexond advisor (complaints) who i called again today said its not in their hands, ingram has to be contacted for any complaints. What a joke! 
have been a 3 customer for 20 years and never have I felt so disappointed with how my case has been handled. 

[Kel1234]

People are definitely getting paid for trade-ins. I know of 2, personally, and there are plenty of other people posting online about receiving payment. But if you're one of the unfortunate ones that gets overlooked, it's like banging your head against a brick wall.

Three chat have opened a case for me and are looking into it. Apparently an email to the CEO also helps get things moving.

[Chaz]

I threatened them with the financial ombudsman and watchdog this morning. Within 2 hours it was sorted. They obviously don't want anyone looking into there practice's