Upgrade Stuck at Submitted

[hmclaren1996]

Hello, 

I attempted to upgrade my phone on the 26th of June however I missed a call at 20 to 8 which I afterwards found out was a fraud check. Due to me not answering the upgrade was cancelled and I was referred to the fraud department. 

I then tried again on Friday and opted for collect in store however haven't heard anything further after the 'your order's gone through' - still just showing as submitted online. 

Would be good to get a bit of clarification on when my order will be ready? 

Thanks. 

[PeteG]

Hello. 

Oh no, that's disappointing to hear. 

This is a public forum for other members of the community to chat, so there isn't anyone here who would have access to the account in order to provide information or insight into the current status of the order. 

I'd recommend reaching out to the team here if you are still looking for help, or have any questions or want an update regarding your order. 

Pete.