Devices – Get support for device related queries

Apple Watch connected but not dialling and no data?!?

I have a new user with three. IPhone 13 Pro and brand-new Apple Watch 8 cellular.I have managed to get the Apple Watch add on subscription working using the Apple Watch app.It confirms that there is connectivity (Mobile service and mobile data are t...

Bought iPhone 14 Pro and have SIM card query

I am visiting the USA and traded my iPhone in for a 14 Pro at a local Apple Store. I usually get them just to change the SIM card over. As experts will know, the 14 Pro has an e sim. News to me but the Apple helper said your carrier will need the...

Website issues

I’m trying to add a iwatch ultra to my account - i goes to the store on the 3 website and select a plan but when I log in it just takes me to my account and then when I go back to the store and the watch I’m logged out and I can’t complete order - it...

APN settings moto e20

Hi below are my settings for APN settings. Can someone advise if they are correct or not. I have a sim only deal in an unlocked Motorola moto e20. Where I've put greyed out, it means setting cannot be altered. Name 3 ukAPN three.co.ukProxy not setPor...

Blacklisting a phone

Hi I have unfortunately genuinely lost my phone and have notified Three via telephone and Chat. I have been contacting Three since February 2023 o March 2023 1 month. Every time I am advised that the Blacklisting confirmation is being processed by th...

Apple Watch Lie

So there is a dedicated Apple Watch page on Three to take a contract on them out with 0% APR, but I already have a iPhone 14 Pro on a Three contract ( the most priciest one ) and when I go to support they say I have to take out a 2nd plan to get the ...

Best solution Buying a phone at a Three Store Enquiry

Hello there, so for example if I shopped at the Oxford Street Three store and bought a iPhone 14 Pro, what would the shopping bag look like? I would like a photo attachment of the shopping bagThank you very much.

Stolen phone- three are of no help

I’ve had my android phone stolen Sunday night. I was unable to log onto gmail to erase the data as it was asking for a 2 step verification process which involved sending a text or code to the stolen phone. I then rang three, who were closed but I...

Blacklisting taking too long

I had my phone stolen in Italy 10 days ago and I am currently trying to get a replacement phone from my insurance company. I've been trying to get my phone blacklisted to support my insurance claim, and I have been waiting over a week for this to be ...

ZTE MC801a - Buying From Three

I have been told I can buy the ZTE MC801a that came with my Three contract but I'm not sure whether they are locked to Three as a network.I travel for work so want to take it to Europe with me in my motorhome and use a local sim.I put a Vodafone UK s...