Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Conversations

Téléphone

Hi I will like a new device for my SIM card my phone is not working properly 

Loulou1 by Fledgling
  • 1253 Views
  • 2 replies
  • 0 likes

PAYG handsets

Hi: I am a Three sim-only customerIs it possible to still buy a new handset outright from a Three store?If so, when I say to the member of staff that I am already a Three SIMO customer will they waive the £10 top-up charge?

Apple Watch data plan won’t activate

Hi can anyone help I’ve added a data plan for my Apple Watch but it isn’t working I try to set it up via the watch app all I get is a message saying there’s a problem three customer services have said it’s activated there end 

Ste82 by Fledgling
  • 5647 Views
  • 6 replies
  • 1 likes

Curious question for S22 Ultra owners

If you bought your device directly from Threecan you go into Settings > About Phone > Software Informationand show me what firmware/"Service Provider Software Version" you are running.I am trying to get WiFi calling working and one of the support tea...

Red by Regular
  • 1469 Views
  • 1 replies
  • 0 likes

Best solution Samsung S22 Ultra Wifi Calling dosen't work

Hi, trying to get Wifi calling turned on my device. Unfortunately, my first few days on Three haven’t been great,official support haven’t been helpful claimed that “it's not something we can guarantee”.I will mention that I didn't buy the phone direc...

Red by Regular
  • 5644 Views
  • 11 replies
  • 0 likes

Help

I received a notification from Three asking if I wanted to receive recommended games to my phone. I said yes to this, but i no longer want the services. I can't find how to stop this and it keeps installing games on my phone whenever it chooses to. C...

E Sim cards

It’s so frustrating that Three still does not support E SIM cards despite this being promised that would be done before the end of 2022. Hmmmmm. Other providers are already providing this function so why is Three lagging behind?  A straight answer wo...

bills

you have took money out of my card when i dont use the phone or data anymore so i would like to see if i could get the money back 

Number issue new phone

So I upgraded and the new phone came today however in the device settings its showing a number that isn't my number despite me putting my old sim in. Does anyone know how I can change it? 

Bron by Fledgling
  • 2552 Views
  • 2 replies
  • 0 likes
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