Web order says it has not gone through yet

[Cf33]

I placed an order tonight and it says it hasn't gone through yet? 

[KateS]

Hey @Cf33,

Welcome to the Three Community.

Could you give me a bit more information, please? What's the order for? If it was a device contract, have you received and signed any e-signature documents etc? Is it an upgrade or a new sale?

The more information you can provide, the better I'll be able to assist.

Thanks,

Kate