apple watch pairing ?

[Clever-Trevor]

Hi,

My apple watch was paired & working fine - then I recently upgraded my Three contract & then I found the 'smart watch', add-on stopped & so did the apple watch,

In the add apple watch > Add Mobile Service < page - only option was remove plan - which I did....

However, when I now try to re-add ( Network Provider ) it says 'error existing esim pairing' already exists, contract Three.....

 I have reset Apple watch / rest iphone network settings & restarted both devices multiple times & I still cannot re-add the Three apple watch plan - 

 Also; I have a second SIM with O2 / when I try adding their service, the landing page ( to add service ) works!

I feel the problem is that I have a previous 'sim profile' & so obviously cannot add it again - but how can I remove this ?

 Any advice appreciated

[Mez]

On your three app check add ons, you'll maybe have smartwatch details in there active or pending, call three and ask them to completely remove them, they'll maybe say it could take 4 hours but in reality it'll take about a day before it's completely removed. Then in your watch app go to settings/general/reset/remove all mobile plans. Click remove plans, then keep trying every few hours to pair your watch.. it took mine 2 days and then it paired again. Hope that helps

[hamid786uk]

Tried and testing several times, would appear @Mez  you got super lucky.  Its a shame 100’s of Three customers are not as lucky as you.  My smart pairing has not worked since Sept-22 and Three Customer Service are clueless, they have absolutely no idea.

[Gary]

I agree mate h seems to be the only one 

[Clever-Trevor]

Hi - many thanks 

I did get a Three txt saying 4 hrs so will now leave it a couple of days…

I did also remove the mobile plan from the watch - thank you….

Thank you for the advice.