apple watch pairing ?

[Clever-Trevor]

Hi,

My apple watch was paired & working fine - then I recently upgraded my Three contract & then I found the 'smart watch', add-on stopped & so did the apple watch,

In the add apple watch > Add Mobile Service < page - only option was remove plan - which I did....

However, when I now try to re-add ( Network Provider ) it says 'error existing esim pairing' already exists, contract Three.....

 I have reset Apple watch / rest iphone network settings & restarted both devices multiple times & I still cannot re-add the Three apple watch plan - 

 Also; I have a second SIM with O2 / when I try adding their service, the landing page ( to add service ) works!

I feel the problem is that I have a previous 'sim profile' & so obviously cannot add it again - but how can I remove this ?

 Any advice appreciated

[Mediamaker]

Did you get this working in the end I have exactly the same error with this stupid There’s a problem page

[SteveH]

I am still unbale to get mine working, this has been escalated and escalated yet no one seems to be able to get it working., 

[hamid786uk]

@JonathanB - Are you ignoring the 100’s of messages in the main chat regarding Smart Pairing?

[JonathanB]

Hi @Clever-Trevor, @SteveH,

I'm sorry to hear you've been running into issues with smartwatch pairing. You may have also seen my thread Apple Watch pairing error on the community. I'm hoping to have further updates on this soon.

I'll private message your community accounts with directions to the best team to help troubleshoot and get this reported for you.

JonathanB

[hamid786uk]

Would he good if you @JonathanB can answer your customers questions in the main chat forum instead of showing ignorance.

[Clever-Trevor]

Hi - thank you.

I now see the other large thread with others with same / similar issue.

I am still not able to pair ( have been on with Apple support & they say you need to un-provision the esim to clear the issue & is done via your back end support ).

Meanwhile, is a shame - as I renewed my unlimited contract with you for 24 months ( been with you for 10yr + ) & lost my watch add-on which is aggravation now getting is back.

Hoping for a solution soon.

[Gary]

I’m the same as well

[SteveH]

Can you let me know if this works - I am trying to set up my first watch on my account and getting the same error. 

[hamid786uk]

Welcome to the Titanic.  If you switch to the main forum regarding Smart pairing, there are 100’s of customers facing the same issue for months with no resolution in sight.