Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[Vholidays]

I know about the 12gb data, also we are not allowed to hotspot. I was charged about £16.00 because apparently I used my 12gb data in one day! I didn’t even use it because the moment I arrived I turned it on, checked, and it didn’t even work. Used an ESim instead and used about 3.5gb data from the whole time I was on holiday (6days) . 3 was claiming I used the whole 12gb on the 1 connection alone, mind you the guy said I used 300mb over my data allowed- which means for 300mb costs £16.00! He also claimed I might have connected to other countries while I was on my journey which was impossible as I am on a plane with my phone on airplane mode! Ridiculous! He could not even understand what I was trying to explain! He said he can refund half which I did not accept, he also said that’s all he can do, I started asking for a manager/supervisor (very Karen of me) but I did it politely. Suddenly he was able to give a full refund. He was advising me to not use roaming next time I am going for holiday. Lol 

[PeteG]

Hello, WBR. 

It's disappointing to hear you weren't aware of the fair use limit on Data. As far as I know, all mobile providers have some kind of fair use limit that is applicable when roaming. 

It's unfortunate that you've had a higher bill due to going over the fair use limit, and that you didn't have any more data to use. While this can be frustrating, it's worth noting that your roaming passes also cover calls and texts, so the pass may still have some use.

Pete

[Y-ps]

Hi,  If you are a frequent traveller, it is worth investing in a higher price contract.  However, if you are the occasional one and need data on family breaks abroad, it is worth considering a Data only service from third parties such as Airalo or others that advertise at airports.  They offer a much better value from any Telco.

[1988]

How do I add roam around the world extra to my phone number 

[PeteG]

Hello there. 

Welcome to the Three Community. 

If you're looking to travel to a Go Roam Extra Destination, your contract should have that ability as long as the contract you have wasn't taken before October 1st, 2021. 

There are Go Roam Extra add on bundles you can add to your plan that allow you to pay for Go Roam up front, meaning you save a bit of money, and you don't have to worry about increasing your spend cap to cover the cost each day while you're away. 

You can add the Go Roam bundles through the My3 account and Three App. 

Pete.

[nigelhuggins]

My SIM is PAYG and I have had it since well before 2021. Does that mean that whilst I can get Go Roam countries as a data pack, I CAN'T get go roam extra countries as a data pack? I can't find any option for the "extra" data pack within my on line choices for my SIM phone number.

[JonathanB]

Hi @nigelhuggins,

PAYG customers don't pay a daily roaming charge when travelling to Go Roam in Europe, or Go Roam Around the World destinations, so there is no equivalent pass add on. Go Roam Around the World Extra is a service for Pay Monthly customers so you won;t be able to use this on PAYG.

You can check the rates for any roaming destination before you travel on our Roaming Support page.

Thanks,
Jonathan

[chriskhw]

Hi

as a pay monthly customer who bought a “lite” version contract, despite my contract saying it included roaming credits, it seems it doesn’t.  You have to buy these on the 3 website and it depends where you are travelling as to which passes you have to buy. I think Europe was about £2 per 24 hours, and cost increases to about £7 per 24 hours for roam the world extra

I think that if you wanted 28 days of passes included in your contract you have to buy these middle type of pay monthly contract (I can’t remember the name) and for 56 days you have to buy the top tier of pay monthly contract (again I can’t remember the name for this tier). 
if you contract is less than 14 days old and it is a lite contract you can upgrade it for £5 a month to the middle tier but after 14 days you cant

I found this out all too late and was outside 14 days, and as someone who needed 14 days of round the world extra at £7 a day paid in one lump sum I’m pretty annoyed at the way 3 advertise their roaming.   It is not very clear or simple. Best of luck 

[Ousher]

I am a new customer on pay monthly and have just been told that I my contract doesnt include Go Roam!! Your message/website says otherwise!! I had to raise a complaint!! This is absolutely outrageous!! Deceiving customers like that!!! Make it simple!!!! 

[PeteG]

Hello, Ousher. 

All newer contracts are able to benefit from Go Roam. It's not a feature that's added or removed. Go Roam is basically just using your phone in one of the roaming destinations where costs are largely reduced. 

There are Go Roam passes that allow users to cover the cost of their roaming in one up front charge rather than being charged each day, and some of the contracts include those bundles with them. Go Roam passes do cost, and taking a contract with them included also costs. If your plan is less than 14 days old, you can change it onto a plan that has passes included, or you can keep your plan as is and add passes later when you need them. 

Pete.