Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[nigelhuggins]

3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings.

I can find absolutely nowhere on the 3 website or app to buy the above!! Please provide a link (for PAYG SIM) as a data pack. How much do they each cost? Do you have to buy before you travel from the UK? I will be in Cambodia for 3 days in the Middle of a Vietnam trip - Cambodia is an "Extra" destination whilst Vietnam is "Go Roam" ordinary. How do I pick a start date in advance for my 3 day roam "extra" to kick in whilst in Cambodia?

This whole scheme seems to have been ill thought out and completely impractical for travellers using "3".

Please advise!

[JonathanB]

Hi @nigelhuggins,

Go Roam Around the World Extra is a Pay Monthly option. As mentioned in the footnote of the article:

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

Thanks,
Jonathan

[WBR]

I am a Pay monthly customer who took out a contract with three thinking that my contract included the 56 days roaming. However what they don’t tell you is that you are limited on the amount of data that you can have which is 20 GB a month in France, no matter how many roaming days you have. Not knowing this and allowing my children to hotspot on the journey travelling down the coast they absolutely rinsed my data in the first couple of days meaning that the 56 days remaining were completely pointless as I’d already reached my 20 GB limit as my children were streaming YouTub to entertain themselves on a 10 hour journey, this meant that I came away with £100 phone bill which I did not account for and is really cheeky as it makes you think that you are getting a bargain when in fact you are not as it does not include all your data allowance as it would at home, despite the fact that you’re probably using more data as you’re in a foreign country. I am not impressed with how this is marketed and how I was duped into thinking that this would allow me to use this on a daily basis which it does not as you are limited no matter how many days to the 20 GB a month  their fair usage policy which to me seems really unfair as it’s way lower than my data on my phone and when I’m at home, I barely use it anyway as it’s always connected to the Wi-Fi. They clearly know this and are making money from people who do not realise this. I have looked at other companies and it seems that EE have a better deal which allow you unlimited data roaming abroad at no extra cost so that is who I will be going to next.

[Vholidays]

I know about the 12gb data, also we are not allowed to hotspot. I was charged about £16.00 because apparently I used my 12gb data in one day! I didn’t even use it because the moment I arrived I turned it on, checked, and it didn’t even work. Used an ESim instead and used about 3.5gb data from the whole time I was on holiday (6days) . 3 was claiming I used the whole 12gb on the 1 connection alone, mind you the guy said I used 300mb over my data allowed- which means for 300mb costs £16.00! He also claimed I might have connected to other countries while I was on my journey which was impossible as I am on a plane with my phone on airplane mode! Ridiculous! He could not even understand what I was trying to explain! He said he can refund half which I did not accept, he also said that’s all he can do, I started asking for a manager/supervisor (very Karen of me) but I did it politely. Suddenly he was able to give a full refund. He was advising me to not use roaming next time I am going for holiday. Lol 

[PeteG]

Hello, WBR. 

It's disappointing to hear you weren't aware of the fair use limit on Data. As far as I know, all mobile providers have some kind of fair use limit that is applicable when roaming. 

It's unfortunate that you've had a higher bill due to going over the fair use limit, and that you didn't have any more data to use. While this can be frustrating, it's worth noting that your roaming passes also cover calls and texts, so the pass may still have some use.

Pete

[Y-ps]

Hi,  If you are a frequent traveller, it is worth investing in a higher price contract.  However, if you are the occasional one and need data on family breaks abroad, it is worth considering a Data only service from third parties such as Airalo or others that advertise at airports.  They offer a much better value from any Telco.

[1988]

How do I add roam around the world extra to my phone number 

[PeteG]

Hello there. 

Welcome to the Three Community. 

If you're looking to travel to a Go Roam Extra Destination, your contract should have that ability as long as the contract you have wasn't taken before October 1st, 2021. 

There are Go Roam Extra add on bundles you can add to your plan that allow you to pay for Go Roam up front, meaning you save a bit of money, and you don't have to worry about increasing your spend cap to cover the cost each day while you're away. 

You can add the Go Roam bundles through the My3 account and Three App. 

Pete.

[nigelhuggins]

My SIM is PAYG and I have had it since well before 2021. Does that mean that whilst I can get Go Roam countries as a data pack, I CAN'T get go roam extra countries as a data pack? I can't find any option for the "extra" data pack within my on line choices for my SIM phone number.