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Let's talk: Three app changes

StephR
Employee
Employee

Hey everyone

We wanted to let you know about some exciting changes we’ve made to your app experience, by adding a brand-new dashboard.

This dashboard gives you access to helpful features like a search function, notifications and offers, and links to other services like Three+ or our very own Three Community. All before you log in!

Many of our customers have multiple accounts with Three, and we wanted to make checking up on each of those a little easier. The new switch button means you can easily change which number you’d like to view in the app. Frequently used numbers will be saved in a handy drop-down at the ‘enter your number’ stage, so you can manage your accounts with ease.

The first time you update the app, you’ll be asked to pop in your mobile number. You’ll then be whisked off to the dashboard, to have a look at the new layout and features. When you next open up the app, you’ll be taken directly to the dashboard. Easy peasy!

Have a look and let us know what you think of the changes in the comments. We'd love to hear your thoughts.

10 REPLIES 10
sc1999
Local celebrity

Why? Yet another backwards step in the user experience.  So I open the app and do I see my usage data, no just adds for other things. To get get to my account I  have to login.

Am I missing a shortcut? When I open the 3 app I want to see information on my account so all this means is that I will use the app less because you are wasting my time, and trying my patience,  by putting another layer between myself and my usage data.