3 blue dots when trying to log in

[Bu]

Cannot log in to account either in app or on line just get 3 blue dots circling around 

[97browng]

I have exactly the same on my PC when using either Edge, Chrome or Firefox. 

I connected to a VPN and it worked straight away. It seems that the problem occurs when using Three as your ISP when trying to access the Three website (you couldn't make it up). 

I have had this with a few sites where it does not like Three for some reason (NS&I is one example). But I would expect Three to be able to get their own site working on their own network.

[Jfisher46]

Have tried updating your software on your phone to the lasted version? After i’d installed the lasted on mine. It seemed to correct both My3 app & website can now login with no troubles at all.