Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15304 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5736 Views
  • 2 replies
  • 3 likes

I’m 33

Already IP, £35 for the month

Mhammed by Fledgling
  • 1003 Views
  • 1 replies
  • 0 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5736 Views
  • 2 replies
  • 3 likes

Network issues for over 1 week in Darlington

There's been very little coverage and slow speeds in Darlington town centre for almost a week now. What is going on?. There's no service coming from the mast atop Northgate house, instead I'm relying on sub 1mbit band 20 from distant masts like the o...

Al3 by Fledgling
  • 3363 Views
  • 7 replies
  • 0 likes

Data

I have purchased an add on for 50gb of data and the internet won’t work

Voice breaking up on calls!

I can’t have a conversation on the phone as I keep breaking up, ‘three’ shows no problems at my address!. Visited my local phone shop who told me there is a problem with three and people have been in to complain. I’ve checked OFCOM coverage checker a...

Noiff by Fledgling
  • 1710 Views
  • 4 replies
  • 0 likes

Spital Tongues Windmill Court

Anyone in this area having problems with their mobile data signal? Internet speed seems to go up and down. Is it because of my post code ?

tsaim by Fledgling
  • 996 Views
  • 1 replies
  • 0 likes

Useless customer services need an email to register a complaint

Has anyone got an email address for complaints, as I need to have proof of a registered email being sent before I start an official complaint with ofcom?Feed up with the customer service giving incorrect numbers to sort out 3 pay issue, they caused b...

DASW by Fledgling
  • 1208 Views
  • 1 replies
  • 3 likes