Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Three

My net s not working properly

Data not working in some areas

Whenever I go into 2 specific areas my data stops working, I'm connected to data sometimes I have full 4G but nothing will load. The second I leave the area it works again. I've told support about this and I'm not even joking they told me to go to th...

new mast ?

I see a new very flashy mast appeared near my location - is this a Three mast & is it live ? ( location is : Victoria road, Horley, Surrey )

Cannot receive calls or texts on payg sim

I received a payg simcard replacement the previous one I lost and I had it blocked it. the replacement I received has been activated about 2 weeks ago I have signal(bars) but I cannot receive calls or texts not even my voicemail for some reason or t...

Sms

My sms’s are not working, neither my incoming calls. Can anybody help me with this please. Thanks

O2 port number problems

I joined Three in July and since porting my number from O2 i have been unable to receive calls from people on the O2 network, three at first said everything was fine because they could call me but it took me to investigate it further and tell them it...

Dynamic IP address

I need a public IP address, how do I go about this please?

Do calls to the UK from abroad require "International Calls" or just "International Roaming"?

In my account, under "Manage your service settings", there are two options named "International Roaming" and "International Calls", both of which can be turned on or off independently of each other.If all I want to do is call (and receive calls from)...

It's 2023 and no esim...

hi guys, it's being some years now since the esim technology was been released and it's becoming popuplar for any other big provider around the world, however looks like Three is running behind, and so behind I would say.Like everybody else, I would ...

Data roaming in Monaco

After checking the Three website, I have noticed that Monaco is not within the Three roaming agreement, meaning that enormous charges would apply when using roaming in Monaco. This, however, is not the case in France, where being a legacy contract ho...