Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Leaving 3

I’m very dissatisfied with the service so I’m finally leaving 3. I know there are many others unhappy with Three and people need to realise that the only way to change things is to leave as Three don’t really care about your complaints until they act...

5G rubbish upload speed

Can anyone explain why the upload speed with a 5G connection is so abysmal? In different locations I typically get 100-600Mbs download speed and 0.5-3Mbs upload speed. If I disable 5G the 4G speed at in the same location is around 60Mbs download and ...

Wi-Fi Calling / Network Issues

Three’s network status checker shows an issue with our local mast. This has been ongoing for a few weeks in the CF63 area and has been confirmed by customer services. Today, my partner and I have both lost Wi-Fi calling so now can’t make calls. We bo...

Call issues 01/12/2022

Hi everyone,We're aware that some of our customers are having issues placing calls this morning. We're working to investigate and resolve that as soon as possible and will post further updates here. *Update 11.15am*The issue is currently being resol...

Not allowing calls.

Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas? Cheers Jim...

Very poor network download speeds.

Hi. Can anyone provide any information regarding engineering work in the PO30 area please? According to the outage checker work has been ongoing for weeks, probably months. From a download speed of around 50-60mb/sec on 4g, my download speed varies f...

Best solution Playstation Remote Play

Can I access my Playstation at home using Ps remote play on the three network?Thanks

Free Roaming

Looking for a 5G sim only contract with free roaming in the EU and other countries.

Zte 801a dropping connection

Does anyone else have a zte801a that keeps dropping connection ?

Best solution New device no data.

Got my s22 ultra with 100gb monthly data delivered yesterday, but I got no data. Phone asks to sign in to three, and I get redirected to top up page. But I'm on 24 month contract with 100gb of data. SIM is placed in SIM 1 slot as I've read for data t...