3g shut down emasculating 4g phone's calling abilities

[Geluk]

In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.

Today I find it can only do texts, not calls.

3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTE

enabled. It clearly isn't as there's no VOLTE options in settings.

My 4 year old MOTO smartphone hasn't got VOLTE capability but works ok.

Strangely recently saw YOUTUBE VIDEO on how 3g switch off in Australia is causing grief.

https://www.youtube.com/watch?v=RPlTz-3estM&pp=ygUnM2cgc2h1dCBkb3duIGluIGF1c3RyYWxpYSBjYXVzaW5nIGdya... 

[Geluk]

UPDATE 3!

This morning 1 of my 3 phones works for telephony [Not VOLTE enabled according to Nokia],  and another on EE, So something must have been to local mast.

My MOTO G6 Play continues as a text only device.

Inputting these numbers on any Android phone will show it's VOLTE status; *#*#4636#*#*

[Geluk]

UPDATE

New SIM received for my emergency phone [NOKIA 105 4G]; 3 immediately recognise, + send text to it, but 

still a brick regards making calls 😞  New phone ordered.

[Geluk]

UPDATE 2

3G is still operative at our local mast.
Now find my wife's main phone on EE, can only do texts, and it seems
my Moto has lost calls ability [on 3], since Monday.

Wonder if it's local mast problem, shared by 3 & EE/Vodafone.

[Geluk]

Changed to SIM2 slot; no change👎

[Geluk]

Model is G6 PLAY Jonathan.

[JonathanB]

Ah sorry @Geluk, it looks like our support info suggests this handset won't support VoLTE on Three. Moto G6 Play.

[Geluk]

Placed the sim in my Moto Smart phone, and it shows this; in that device, texts not working either; have ordered replacement sim. Hope that fixes. Screenshot of sim in my other device.SIM in another phone.

[JonathanB]

Hi @Geluk,

Most dual SIM phones only support 2/3G in slot 2/SD card slot. Can you let me know if the SIM starts picking up service in slot 1 and when selected as the primary SIM in settings?

There's some more troubleshooting that may help here: How to ensure your phone is ready for the 3G switch off 

Which model of Motorola is this?

Thanks,
Jonathan

[linewait]

I have the same problem using a Sony Xperia 1ii.

It is VOLTE compatible but it seems it needs to be enabled for the specific device by Three.

It does not seem t be enabled for my device type, and Three chat support couldn't help me.

I think my only option may be to move to a different network. From what I can find out, 02 may work.

[poziguy]

I was told at the Three shop that there is no "list" of 4G phones that are accepted by them, and if it can do "VoLTE" it should work. You can check my reply to Kate S (from the community support team) for more details of the "procedure" I am currently going through to get my voice calls back working.