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10 hours ago - last edited 10 hours ago
In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.
Today I find it can only do texts, not calls.
3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTE
enabled. It clearly isn't as there's no VOLTE options in settings.
My 4 year old MOTO smartphone hasn't got VOLTE capability but works ok.
Strangely recently saw YOUTUBE VIDEO on how 3g switch off in Australia is causing grief.
10 hours ago - last edited 10 hours ago
I have the same problem using a Sony Xperia 1ii.
It is VOLTE compatible but it seems it needs to be enabled for the specific device by Three.
It does not seem t be enabled for my device type, and Three chat support couldn't help me.
I think my only option may be to move to a different network. From what I can find out, 02 may work.
8 hours ago
Placed the sim in my Moto Smart phone, and it shows this; in that device, texts not working either; have ordered replacement sim. Hope that fixes. Screenshot of sim in my other device.
7 hours ago
Hi @Geluk,
Most dual SIM phones only support 2/3G in slot 2/SD card slot. Can you let me know if the SIM starts picking up service in slot 1 and when selected as the primary SIM in settings?
There's some more troubleshooting that may help here: How to ensure your phone is ready for the 3G switch off
Which model of Motorola is this?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
3 hours ago
Model is G6 PLAY Jonathan.
an hour ago
Changed to SIM2 slot; no change👎