Adult content filter not disabling after it got auto renabled 1 year after me turning it off

[choccy1234]

A year ago I disabled the adult content filter for my Three broadband  but it seems the adult content filter auto renabled itself 1 year after being disabled. 

Therefore, I entered my credit card details like Three asks me to but the content filter does not disable, (yes, I am over 18). After enabling "allow  adult content" switch, the Three website  says "All done. Your settings have been updated. We'll send you a confirmation text with the details."

I never get this confirmation text but that's not the problem because I still cannot access websites blocked by this filter.

In addition, my account creates a new order that is a copy of the broadband package I am currently on every time I try to disable it, or renable it and then disabling  the filter. Only one other post has a similar issue like mine (duplicating orders when trying to disable the adult content filter) but no solution posted. 

https://community.three.co.uk/t5/Network/Adult-content-filter-switch-not-working-Using-it-appears-to... 

[choccy1234]

Yes, that is one way to get around the filter.

[choccy1234]

But then again, VPN works as a half solution because it needs a subscription so I need to pay extra

[JonathanB · Accepted solution]

Hi @choccy1234,

I'll do my best to help. In terms of the "order" sorry for any concern this may be causing. Our system processes service orders, when you update part of your package, including adding or removing services like the filter, so I don't think that this is actually ordering a new line or plan for you there.

Just to check, when the filter settings are updated, the SIM card may need to refresh with the network. Have you tried powering off the router for a minute or two, and rebooting it? In most cases, that should get you synced up again.

If that doesn't sort it, please let me know.

Thanks,
Jonathan

[choccy1234]

Ok, thanks for informing about the duplicate orders I've been getting.

Also, I turned off the router for around 2 minutes and turned it back on and now the adult filter disables like it should. Thanks

[JonathanB]

Fantastic news! Glad to hear that sorted it.