Are Three fixing problems

[Ian_M]

According to Ofcom there's no problem but there is 

 

 

[SCottytoohotty]

Had great service then on 31st Dec 2024 Internet speed dropped to 0.01 lol...three don't say what the issue is..they just have the message that they are working on an ongoing issue...anyway all.i wanted to hear was that the issue was x y or z and the time frame.. but unfortunately I know that each time I check the network message it will say the same thing.....lol...they should just be honest and state that the Internet speed u are receiving could go on for years as we are unable to do anything..but no they will just keep saying that you should give it 7 days lol..nobody actually knows why the service dropped to practically 0 mb ..otherwise they would be more specific..like the wind blew a mast down..it will be back to normal in a max 2 days etc etc...but they cannot be bothered.. I'm going to try a new sim but don't know if another provider uses the same mast lol..as three don't even tell u if its the mast as their customer service agents can't find out either lol... to be fair three have been excellent for years but now I'm obviously going to.leave them if the service doesn't return

[SCottytoohotty]

ANYONE FROM THREE WANT TO PUT S MESSAGE UP STATING WHY THE SIGNAL DROPPED???? OR IS TGATVASKING TOO MUCH...ITS IN GLASGOW SOUTHSIDE....THE SIGNAL AND SPEED WAS EXCELLENT UNTIL DEC 31ST 3024 THEN DROPPED...IS IT BECAUSE THE CLOSURE OF 3G CREATED TRAFFIC OB THE 4G???..IS IT BECAUSE THERE IS SN ISSUE WITH A MAST???..IS IT BECAUSE TGREE CANNOT MEET THE CUSTOMER DEMAND AS THERE SERVICE CANNOT SUPPORT IT???..IS IT ANOTHER ISSUE???..OR ARE THREE JUST THINKING..JUST PUT UP THE SAME MESSAGE FOR EACH CUSTOMER THAT TGERE IS AN ISSUE IN YOUR AREA...LOL..RIDICULOUS THAT NIBIDY KNIWS ANY SPECIFICS..I HINESTLY THINK THREE DONT KNOW THE ACTUAL REASOB...AND JUST SLAP THAT MESSAGE UP

[PeteG]

Hi there. 

It's disappointing to hear you're having issues with your connection. 

In some cases, there isn't any specific information that can be given in relation to an issue. The team will do their best to be informative, but they can really only share information based off of what engineers put onto the system. Even then, the information may be limited, or the engineers might not yet have a full grasp of what's happened. 

You can log a complaint if you're unhappy at the lack of information, or if there are further unexpected delays in getting you up and running. The team will do their best to be informative and explore what options are available to you. 

Pete. 

[Ian_M]

Had a chat with someone from Three who actually told me the truth there's no fixed time to upgrade so he gave me a discount on my bill

[sc1999]

They did the same for me 6 months ago and for the duration of my contract.

[Ian_M · Accepted solution]

Same here 

[sc1999]

3 are not signed up to this, why not?

Automatic compensation: What you need to know - Ofcom

[JonathanB]

Hi @sc1999,

That's a scheme for fixed line services.

Thanks,
Jonathan

[sc1999]

Considering the rapid increase in mobile broadband perhaps mobile needs to be included. Could be a way to improve customer confidence.