Bill

[Sjs]

I had a problem with my Internet never work when i am outside in march my contract was about to end and I decided  I will leave but adviser said don't leave and gave me best deal for £7 I agreed .but 3 keep charging me £22every month,I complained 10 times on web chat and 3 or 4 on call and I web chat asked me to go for call and call adviser  sent me back to webchat and every time they told me your issue resolved but keep charge me £22 instead of £7 

[JonathanB]

Hi @Sjs,

That's really disappointing to hear that you've been in contact so many times without this dispute being resolved. We'll need to take a closer look into your account to figure this out, but I'll put you in touch with a team that can definitely help sort this all out.

I'll send you a PM with a link to more help. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan