Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34350 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11933 Views
  • 2 replies
  • 4 likes

Constant messages but data roaming unavailable

I’m currently in France and have been for the past 9 days using daily roaming charges of £2.Today for some reason I’ve received over 50 messages from Three telling me that I have unlocked my UK allowance for Go Roam in Europe destinations. However i ...

Overseas networks

Does anyone know which networks does 3 partner with in France, Italy and Switzerland.?

Briand by Fledgling
  • 1221 Views
  • 5 replies
  • 0 likes

Bo

I don't understand how can they get away with something like that for first 6 months of contract internet was unusable download speed was in  kb/s not even an 1mb/s but they was taken money normally every time I contact them they Fixing antena so the...

Bolo by Fledgling
  • 425 Views
  • 1 replies
  • 0 likes

No internet service

I’m in Bradford City Centre and for the past two days between 12-5pm I have had no internet connection. Can someone let me know if there is an issue in my area please?

Best solution APPLE WATCH ULTRA 2 MOBILE PLAN NOT PAIRING

“There's a problemE53304-Smartwatch pairing cannot be activated - Chat to one of our team :- From your Three phone 333, From any other phone 0333 338 1001”I am unable to pair my Apple Watch Ultra 2 to the watch mobile plan I have. I have read through...

Nogsy by Fledgling
  • 2350 Views
  • 5 replies
  • 0 likes

Number transfer. How to do it?

I ordered new phone through fonehouse. Since i move to uk 8years ago i order my phones through them. (very good deals). Never have any problem. I got iphone 16 upgrade from 14. I gave them my Pac number as always. I got my new phone this morning. I d...

Bence by Fledgling
  • 1787 Views
  • 1 replies
  • 0 likes

Dumb Phone Used For Calls And Texts Only

I have a Nokia 3310 (3G) 2017 dumb phone on PAYG.i only want it for calls and texts. This worked well until the 3G switch off.My phone still works at home though for texts and calls, but not when I am away from home. Is the phone accessing 2G signal ...

Timi by Fledgling
  • 968 Views
  • 1 replies
  • 0 likes

Using phone abroad.

Hi,I use an iPhone 13. My plan includes for 56 days roaming abroad. But when I am abroad (Europe) I never get any signal at all. (I end up having to buy esims)Any suggestions? Thanks

Briand by Fledgling
  • 782 Views
  • 2 replies
  • 0 likes

5G network dropping, 4G really slow. iPhone 14

Let me start by saying the phone is new, the sim is also new. for the past 4 months I’ve had great 5G speed. Then it dropped, I can’t reset it to catch on 5G only get one bar and it drops to 4G. 4G has two bars. no 5G on, no allowing more data on 5G ...

MEGie6x by Fledgling
  • 1054 Views
  • 1 replies
  • 0 likes

Atw pass not activate

Just landed abroad i had purchased a 7 day atw pass, when I landed i received the charge text telling me there will be extra charges due to being out of the eu. The pass still hasn't activated so I read the forums which told me to turn off spend cap ...

Nuttah by Fledgling
  • 1133 Views
  • 2 replies
  • 0 likes