Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

One off and monthly charge for go roam pass

A family member on a lite pay monthly plan is trying to buy a one off 7 day EU roaming pass but when adding to basket it is asking for the one off cost of the pass ( expected) and also a £16 monthly charge ( unexpected!) . Is not possible to just pay...

Having problem with automated voice call. Not recognising option 1 2 or 3

Automated voice call does not acknowledge option 1 2 or 3

Access to 4g/5g on my Samsung A12 phone

Why does my settings only give me 3g/2g when three have told me that they have sent me 4g availability?

NO DATA

I am away with my children on holiday in Bulgaria I have got the data roaming pass paid £12 for I have 4 bar on yettle bg but no data we were supposed to be going out today but I would of used data to use the sat nav but I can’t as the is no data I h...

Civerage

Terrible coverage- everywhere i go I get 1 or 2 bars at best.... unless I go to France and I get 4 bars?????

Data roaming

I'm currently in menorca and I'm unable to use my mobile data. Data roaming is switched on but I'm not connecting properly. Any advice? I've logged into my 3 account it says I can use my data abroad but I can't connect

Full signal but no data.

I’m abroad and I’ve bought a data passport and 7 day roaming pass and still no data! roaming has been turned on, I’ve tried manually selecting the network and I’ve adjusted my spending cap, but nothing works. I’ve not had an opportunity to have a liv...

wi fi call on android

My phone is now only making and receiving wifi calls. I watched a Youtube video on how to turn this off in the call settings but that just turn wifi off completely on the phone.How do I stop these wifi calls and just use normal sim calls?

Best solution Help! "Your service does not allow access to this number" (android)

Since today (23.08.24) I am suddenly unable to make any phone calls. Any number I try (including 333) gives me the dreaded "your service does not allow access to this number". I have made no changes to my phone and everything worked fine up until tod...

5G Masts

Anyone have a website that shows locations of 5G masts? Curious to know how close my local one is.