Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 39926 Views
  • 26 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 14156 Views
  • 2 replies
  • 5 likes

No network for 3 days and no update?

For the last 3 days, I've had no internet connection and no mobile data. I use both Three mobile and mobile broadband. I checked the network status and it just says that they're working on a fix in my area, but no updates. I've always had good custom...

Alicia_ by Fledgling
  • 3432 Views
  • 10 replies
  • 0 likes

U.S.A. holiday

Hello,Any help with navigating data for an upcoming U.S.A. holiday please! I’ve ruled out a ESIM, I really can’t follow the instructions. I’m away for 18 nights and the Three data add on to my account would cost me nearly £100, which seems very high ...

Poor connection during landline calls only

Poor connection during all landline calls. Person at receiving end of my phone call (multiple places - doctors surgery, hospital departments etc) states that my call is breaking up, they cannot hear me etc. It is extremely frustrating and happens eve...

CTaylor by Fledgling
  • 1115 Views
  • 4 replies
  • 1 likes

Making and receving calls

I've had an issue making and receiving calls since last Monday(14/07).I've tried all the trouble shooting bits, and it did work for a while, but I've been out today, and since I've got back, I can't make calls at all.Called Three, they've said there ...

Best solution Scam or not?

Hi , I got a call from this number:” 02********” is this from three?

asef by Fledgling
  • 842 Views
  • 1 replies
  • 0 likes

Best solution Travelling to Turkey

Good morning. I am due to go on holiday to Turkey for 2 weeks. What options are available to me so I can use my phone?

TCCSHEP by Fledgling
  • 1959 Views
  • 4 replies
  • 0 likes

Can’t receive calls or texts

So I’m new to Three, have a payg sim, it will not receive calls or texts. Tried calling it myself from home, just get a voicemails saying this number is busy

TedRob by Regular
  • 1045 Views
  • 1 replies
  • 0 likes

Ongoing Poor Signal Strength DN4 area

The signal in the DN4 area has been very poor for some weeks, Three have said it should have been repaired by yesterday but the signal hasn't improved. Is there a process/mechanism to seek compensation or a reduction in monthly payments for my data p...

Davidri by Fledgling
  • 807 Views
  • 1 replies
  • 0 likes

Poor roaming service from Three

Move from EE to Three in June as I wanted plan with data roaming in the EU for holidays. Got a 12 month 80GB data sim only deal which includes 12GB Go Roam in Europe for me and my partner and I advised son and daughter to do the same (we had a Family...

SteClay by Fledgling
  • 1440 Views
  • 3 replies
  • 0 likes