Broadband network slow and intermittent

[Jonnie94]

Hi, 

Can anyone confirm when this will be resolved, it's been like it for a while - speed has dropped from a regular 700-900 Meg to 20 or so, and more off than on. Only around 350m from the Mast postcode S81 ***

Thanks 

[JonathanB]

Hi @Jonnie94,

Have you seen any improvements to the local service since your last post?

Thanks,
Jonathan

[JonathanB]

Hi @Jonnie94,

I'm sorry to hear that your service has been disrupted recently. We've removed part of the postcode as it's best not to share personal info in public forums, but I have had a check into this.

It looks like this is relating to a complex network issue, rather than maintenance required on one local mast, so unfortunately we don't have a timescale on when this will be resolved, but it is a priority issue so hopefully it won't be too much longer.

I'm sorry I can't resolve this personally for you, but I will pass on your feedback about the disruption this is causing.

Thanks,
Jonathan

[Jonnie94]

Thanks for the update - still have the problems unfortunately.

I'm assuming I will be automatically compensated the £9.98 for each full day that it isn't fully fixed after the initial two full working days as per Ofcom rules?

[PeteG]

I think you might be referring to the Voluntary Code of Practice for an Automatic Compensation Scheme? If so, it's worth noting that this relates only to Fixed Line phone and broadband services, which isn't what Three offer. 

Pete. 

[Jonnie94]

Thanks for the response Pete, I'll attempt to pursue some compensation as it's currently not fit for purpose.

[Geluk]

Just look at 3's NETWORK COVERAGE page; inject your postcode for local engineering.

[Jonnie94]

Hi, 

Already done that and it's says there are issues but again like other posters previously, no real information on what or when the problem will be fixed unfortunately.