Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[MZone]

This is a public forum which is moderated by 3 staff intermittently. Three have put info about the outage on their main webpage. I have also found this on social media posted at 15:12 today. Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

[JayJayJay]

The last thing I want to be doing when tethering from someone else’s phone is to check my social media.

The FIRST and MAIN point of call is the Three App, this should be reflected with updated service outages when inputting postcodes.

Only after joining a wired Wi-Fi network did i check on Google, which brought me to here.

[MZone]

If you go on the app. Click home - support - network status checker - the message is there pal. 

[JayJayJay]

It might be there now, but it wasn’t at 15:12 (when you stated it was posted on Social Media) up until I last checked after 16:15

Like I said, Three’s FIRST & MAIN point of call for outages is the Three App

[Abiel]

I am having the same in Dijon, France from UK. PDP error tried everything to rectify. 

[JayJayJay]

Same in Northern Ireland. No mobile Or data service for an hour, at a critical time of the for me.

Checked Three’s network status for the areas I’ve been in and it tells me there’s no issue. 
Only joined Three, seriously thinking about sending the phone and sim back.

At least own up to your outages Three 😡😡😡

[orchid]

[duplicate post]

[orchid]

Ditto. In Paris without mobile roaming. PDP authentification error and all that. Tried everything, airplane mode on and off, rebooting etc. Chat not working, no resolution. 

[forret86]

I’ve got the same problem except I’m in France having just arrived from the UK. Despite having roaming switched on it won’t work, nor will my daughter’s Three phone. Never had this problem when travelling before and I’ve been with Three for years. Tells me I’m on the local carrier but can’t surf the internet - I get exactly the same message, “could not activate mobile data network, PDP authentication failure”. Absolute joke of a service. My wife and son are on EE and are having no such problems

[joannablaine1]

I’m getting this too! I’m central Scotland and feel like leaving three because of it!! I’ll lose wages over this