Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[PeeBee]

Intermittent? Get real. No connection at all this evening and all this afternoon.

[MZone]

Have you tried restating your device?

[PeeBee]

Yes, tried everything. It's not my device, down detector says it all: https://downdetector.co.uk/status/3/

[MZone]

Sometimes if they fix something you have to restart your device for it to work. I would recommend you switch your device off and on every hour until it works again and 3 have fixed the issue.   

[PeeBee]

Thanks, but I'm an electronics professional. My 5G phone sometimes gets a 3G fallback signal (a sign of desperation), but then suffers pdf authentication failure. Three are in total disarray at the moment.

[PeeBee]

pdp not pdf, crappy spellcheck.

[Daryl]

Yes, I’ve tried everything for turning phone on and off to airplane mode even taking my Sim in and out but sadly I think the only thing we can do is wait and complain til it’s sorted. 

[PeeBee]

I meant yesterday evening and this afternoon.

I generous refund is in order, assuming it ever works again.

[Daryl]

Agreed!                              

[MZone]

Luckily I haven’t been affected. I’m just relaying what 3 are saying. I’m a customer the same as you.