Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution 5g

Anyone know when 5g is available in kippax?

Can't use my phone in Canada

Hope someone can help me as I'm in Canada and I can't connect to a network.I've just been in the US and had no problems. I was automatically connected and was able to use my phone throughout my stay. Since arriving in Canada I've had nothing.I purcha...

USA and Bahamas costs

Hi,Can anyone tell me how I go about finding out if I will incur any charges for using the data in my plan in USA and Bahamas?

Wifi

I have an Alcatel Pixi 4 phone, on the 3 network. My internet provider is Virgin media. Can I connect to virigin media from my phone? When I remove the ethernet cable from the hub, neither the phone, nor my PC identifies the wifi SSID name.

Best solution Fix my network!

Instead of deleting my post, fix your rubbish network. You have left a whole market town with no service.

Roaming

I have followed all of the instructions on the My3 app (switched it on from settings on my phone and the app) but, whenever I leave the Wi-Fi, my data doesn’t work and I cannot receive any calls or text messages. I really need roaming to work because...

I get worse data speeds than my wife - new sim?

HiI have an iPhone X and the sim in it is years old. My wife has an iPhone XR. We are both on ThreeI often struggle to get data to work especially when on 4g. It shows 4g at the top and is connected but I can't do anything. My wife on her phone right...

Poor network coverage

Has anybody noticed 3 network coverage is getting worse,it's never been the best indoors,but now it's almost as bad outside,very limited Internet & speed is appalling,getting to the stage that I need a more dependable network

Signal dropping in ME5

Been a 3 customer for many years here and although I've been informed (by 3) there's a transmitter at Bluebell Hill (1.5 miles away) the signal here is still really poor.

Customer service lied to me

I landed in Turkey recently and desperately tried to get a data passport.It took ages to get it sorted and when I finally get it sorted the agent told me categorically I wouldn't get charged for my data usage up to that point as he understood it woul...