Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Anonymous]

The way things have been since Decembers outage it’s just as well for Three  that they haven’t. Personally I’m not too bothered about compensation because it hasn’t impacted me as much as many (although I STILL have to toggle flight mode on and off before I can make a call). I just want to be able to pick up my phone and make a call without wondering whether it’ll work or not. Is that too much to ask?

[Anonymous]

Wouldn’t we all but this isn’t customer service. You’ll need to call 333 or start a live chat. 

[sc1999]

I would like to know why the update, and sort of apology, on 3's website is buried under an ad for the S24 ultra. It seems selling mobiles is more important than apologising and updating their customers. Or perhaps they hope potential customers don't go beyond the S24.

[Shring]

My 5G home broadband was down for about 90 minutes again today.  Fingers crossed.

[goldensungirl]

Experiencing the same thing today. 4G finally seems to be working. Has really affected my ability to work this morning as the train WiFi was down, so I couldn’t use my iPhone hotspot.

[Anonymous]

Same here! I’m retired so not impacted as much as some but to try to make a call and have to jiggle aeroplane mode on and off multiple times is a pain. Ironically my Three broadband is working fine!🤷‍♂️🤷‍♂️🤷‍♂️

[Anonymous]

I’m afraid your title should read Network issues 9/10/11 and now 12th February.It really isn’t good enough. We all know networks have issues and crap happens in life but this really has gone on too long. Even when I put my correct postcode into the network checker it doesn’t recognise it. Something has seriously gone awry.

[Shring]

Three support telephone numbers are not working.  How do I notify?

[Shring]

The red network light on the 5G router is back on again as of 10:30am, Monday 13 Feb - no internet again.

[sc1999]

Better late than never, maybe