Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Naseem]

Its 22:17 still no service already missed my cardiology and physicians appointment now worried about tomorrow morning 9:30 CBT appointment what's going on three 

[Mecatusemyphone]

7.50 still nothing 

[Toner]

That is a lie as of 19:08 the network is still down , for once tell the truth 

[Cattani]

Still not working what is happening?

[Cattani]

Try to speak with them but nothing  working 

[MikeyWikey]

I've had issues all week, particularly bad on 21, 22 and 23 Feb (today)

[David6301]

I would like to talk to someone about compensation 

[robertm1988]

I use pay as you go, last time this happened I was randomly given an extra day to use my data pack. They might do similar again.

[sc1999]

This has been raised recently and the ofcom link is below but, as Cilla would say, surprise surprise 3 have not signed up to the scheme.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat....

A lot of people joined 3 as they are/were cheap and we've got what we paid for.

[PeteG]

Hello.

This scheme isn't something we've opted out of. It's simply not made for 4G of 5G networks. It's for fixed broadband/landline services only. 

All of the companies that are signed up to the scheme are signed up for their fixed services only, and their 4G/5G services are not involved. 

Pete.