Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15208 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5598 Views
  • 2 replies
  • 3 likes

Best solution Wifi Calling texts not working

I have two iPhones with two different Three numbers.  Neither are receiving texts over wifi calling.  Both are fine for actual calls using wifi calling.  "Three Wifi Call" is displayed at the top so they are connected.  Is there a current issue?  I'v...

Three APN Settings

My 4G LTE router (outdoor directional antenna) requires the APN settings to enable it to work with the Three SIM.  Please provide thank you.

lorem by Fledgling
  • 104753 Views
  • 16 replies
  • 0 likes

Very bad Internet connection

Your service around Heathrow and mcdonalds on Bath Road UB35AR Is  very bad can't connect  you Need to  sort it out  Thank god I have back phone with another provider 

BlueBox by Fledgling
  • 1395 Views
  • 1 replies
  • 0 likes

can make calls but data isn’t working

We arrived in Australia and although the signal is good and shows 4G, we are unable to use any data. It won’t load any web pages etc. 

Barter by Fledgling
  • 1961 Views
  • 2 replies
  • 0 likes

Apple Watch eSim transfer

HiHas anyone managed an eSim swap between Apple Watches?My new Watch arrives this evening and I’m wondering if unpairing my old watch and plan will cause issues adding the eSim to my new Apple Watch.I know that the eSim issuing was a trial but I beli...

Jetsetuk by Fledgling
  • 1682 Views
  • 1 replies
  • 0 likes

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am. 

Al87 by Fledgling
  • 1983 Views
  • 2 replies
  • 0 likes