Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Call Forwarding from UK to EU

If I set call forwarding from my pay monthly number to to a PAYG number, will I be charged roaming charges on my pay monthly account?? The PAYG gives me free roaming in the EU.

Can’t make calls whilst in USA

Hi we’re in the USA on holiday and tried to call home. The call keeps failing and says Number not recognised. Data roaming and texting working as normal. I have checked and it says international roaming is activated.Any idea?

Nassi

I’m abroad how to tunr on roaming

Best solution USA Go Roam advice

My wife and I are travelling to USA for 3 weeks and will be using PAYG 3 Sims along with an add-on.1. If we need to call or text each other whilst away, is this is included in Go Roam with an add-on?2. When calling back to UK mobiles when in USA is t...

Best solution 5g

Anyone know when 5g is available in kippax?

Can't use my phone in Canada

Hope someone can help me as I'm in Canada and I can't connect to a network.I've just been in the US and had no problems. I was automatically connected and was able to use my phone throughout my stay. Since arriving in Canada I've had nothing.I purcha...

USA and Bahamas costs

Hi,Can anyone tell me how I go about finding out if I will incur any charges for using the data in my plan in USA and Bahamas?

Wifi

I have an Alcatel Pixi 4 phone, on the 3 network. My internet provider is Virgin media. Can I connect to virigin media from my phone? When I remove the ethernet cable from the hub, neither the phone, nor my PC identifies the wifi SSID name.

Best solution Fix my network!

Instead of deleting my post, fix your rubbish network. You have left a whole market town with no service.

Roaming

I have followed all of the instructions on the My3 app (switched it on from settings on my phone and the app) but, whenever I leave the Wi-Fi, my data doesn’t work and I cannot receive any calls or text messages. I really need roaming to work because...