Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[PeteG]

Hello there.

It's disappointing to hear that you're still waiting to get your problem resolved. If your complaint has been closed without a resolution being reached, you can reach out to the ombudsman directly with your complaint reference number, which will begin that part of your complaint escalation. 

Pete. 

[Zoidmac]

I’m having exactly the same issue - also for the last few months I’ve been running out of data halfway through the month, and I have never run out of data before

[Leem1]

Is there a resolution to this as it's now started happening to me on my Pixel 6 Pro?

[NoVoice]

Still down............ Only a 'small percentage' ????? When are you going to be mote open and truthful as a company Three ?

[Rubab]

I can’t do incoming calls and outgoing calls can you please sort out the issue thanks . 

[12ce]

issue with call service 

[Ekhosuehi]

I CANNOT MAKE NOR RECEIVE CALLS. THIS HAS BEEN GOING ON ALL DAY.

[Boroian]

Absolutely disgusted with 3. I am definitely leaving after 20 odd years,   no service, missing work because of this. 

[Anders]

Finding dealing with unreliable tech brands more and more often.  Quick with the cash , slow with the customer service. Their all the same

[Becster]

Can not call out or receive calls, missed doctors call. Come on 3, put some communications out what’s going on? We are paying enough each month.