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01-23-2025 04:41 PM - edited 01-24-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 01-23-2025 09:53 PM
I CANNOT MAKE NOR RECEIVE CALLS. THIS HAS BEEN GOING ON ALL DAY.
on 01-23-2025 06:24 PM
Absolutely disgusted with 3. I am definitely leaving after 20 odd years, no service, missing work because of this.
on 01-23-2025 03:48 PM
Finding dealing with unreliable tech brands more and more often. Quick with the cash , slow with the customer service. Their all the same
on 01-23-2025 05:30 PM
Can not call out or receive calls, missed doctors call. Come on 3, put some communications out what’s going on? We are paying enough each month.
on 01-23-2025 03:49 PM
Feels relieved not just me.
Have 3 acct in three and none of theme is working.
Frustrating:<
on 01-23-2025 05:15 PM
All day my phone hasn’t been working on calls
on 01-23-2025 03:52 PM
No calls in or out in Wigan
on 01-23-2025 04:34 PM
What is going on with your coverage? If you can send a text to me with a code. Why can’t you inform all customers of a problem. This is infuriating!
on 01-23-2025 04:22 PM
Can’t make call in Somerset
on 01-23-2025 05:26 PM
No calls fslkirk scot ?