Hi everyone,
UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.
We're aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.
We are taking these reports very seriously and are investigating this urgently and we apologise if anyone has been unable to successfully contact emergency services.
While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline.
Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.
Due to this issue, our phone and chat lines are incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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