Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Ed1990]

Same in wakefield 

[She11raby]

Glad to know this isn’t just my phone, same in Essex

[Wardylad]

Same in Forfar Scotland. I should never have moved to three

[Ash2521]

Same issue for me and three have turned off there live chat so you can't ask them and with no calls you can't even call them. 

[Suzize]

Me too in Greater London, must be a network issue then! 

[Theresa]

Myn is not allowing me to make calls or to receive although can text google and watt app Wolverhampton 

[Mattofsteele]

Same from Suffolk 

[Mullervo]

Same issue for me in Dorset. 

[Bexy1304]

I have the same issue in Birmingham

[Fletchlie]

Seems to be network wide. This isn't the first time either, I've found it happens quite often with me at least. It's not even like you can phone them and get some answers.