Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Glo]

Why couldn’t a message be sent out to users instead we have to look high and low for information when we are paying customers, and if people don’t pay there bill then what! Absolutely ridiculous. 

[Sam10]

Exactly!!! well said xxxxxxxxxxxxxxxx

[Kleestarr]

To be fair, it is only affecting some customers. The customers that are trying to make or receive phonecalls. Those customers not using their phones remain unaffected. Don't @ me.

[Glo]

First of all you don’t @ me, secondly they send message to me all the time when ish don’t effect me. Go play in traffic no one was @ you in the first place 

[Jiri]

Hi Danny, do you have clue how long it will take to fix it? 

[Buffster41]

What about those that have been having problems for months and it has nothing to do with 3G or 4G , THAT IS THE INTERNET ONLY . NOTHING TO DO WITH MAKING PHONE CALLS !!!!! Sorry for the caps I'm just really fed up with the continuing problems and nonsense spouting. 

[NASG]

DanniD, don't you think it would be more appropriate to tell the truth? As a business we have drivers all over the UK currently and none of them are able to make or receive calls. This is not just affecting 'some' customers:-

[Shak33]

Cannot make phone calls since this morning. Cannot even contact 3 customer serve.

[slh]

Thanks Danni for the (late) Acknowledgement at least, btw it's def more than "Some" customers it's feels/looks like (from all the other posts on Every social media outlet and this thread) that it's gonna probably be "most if not all customers" (Nationally by looks of it) and also inc associated networks" that can't make or take "calls" ...voice calls today. (this pm)

So I hope Three are not trying to downplay what is by the looks of it a pretty major outage affecting many more than being admitted, Countrywide. 

But We do appreciate you are just trying to (tactfully) inform this group the team are on it and I sincerly wish them a speedy resolution to whatever it is. 

[Sam10]

well said !!